QQ / Tencent verification code not received?
First check whether QQ / Tencent is sending codes at all. Below is a live count of QQ / Tencent codes reaching our public numbers, then the fixes that usually work.
Is QQ / Tencent sending codes right now?
QQ / Tencent sends too few codes to our numbers to judge the last hour. The counts below are the best guide.
- Numbers that got codes (7 days)
- 214
This counts QQ / Tencent codes reaching our public numbers. If QQ / Tencent is delivering here but not to your phone, the problem is most likely the number, your phone or your carrier. Work through the steps below.
What to try
- Check the number format: pick the right country and drop the leading 0 (07700 900123 becomes +44 7700 900123).
- Wait a full minute before pressing resend. With many apps only the newest code works, so resending too early can cancel the first one.
- Stop after two or three requests. QQ / Tencent limits how many codes it sends and may stop sending for a while without telling you.
- Look for another way to get the code: a phone call, an email, or the code shown in the app on a device where you are already signed in.
- On your own phone: check your signal, turn airplane mode on and off, and look in your spam or unknown-sender filters.
- On a free number: pick one that received a QQ / Tencent code recently, and switch numbers instead of retrying one that failed.
Free numbers that recently received QQ / Tencent codes
Frequently asked questions
Why is my QQ / Tencent verification code not coming?
Usually the number was entered in the wrong format, the code is delayed or rate-limited after several requests, or QQ / Tencent won't send to that number. Check the live status above first: if QQ / Tencent is delivering normally, the problem is on the receiving side.
How long does a QQ / Tencent code take to arrive?
Usually a few seconds. Delays of a minute or two happen, so wait a full minute before asking for a new code.
Can I get a QQ / Tencent code without my own phone number?
Sometimes. The free numbers on our QQ / Tencent page received QQ / Tencent codes recently, but they are public: anyone can read the code, so use them only for throwaway accounts.