Alibaba / AliExpress verification code not received?
First check whether Alibaba / AliExpress is sending codes at all. Below is a live count of Alibaba / AliExpress codes reaching our public numbers, then the fixes that usually work.
Is Alibaba / AliExpress sending codes right now?
Alibaba / AliExpress sends too few codes to our numbers to judge the last hour. The counts below are the best guide.
- Numbers that got codes (7 days)
- 1,136
This counts Alibaba / AliExpress codes reaching our public numbers. If Alibaba / AliExpress is delivering here but not to your phone, the problem is most likely the number, your phone or your carrier. Work through the steps below.
What to try
- Check the number format: pick the right country and drop the leading 0 (07700 900123 becomes +44 7700 900123).
- Wait a full minute before pressing resend. With many apps only the newest code works, so resending too early can cancel the first one.
- Stop after two or three requests. Alibaba / AliExpress limits how many codes it sends and may stop sending for a while without telling you.
- Look for another way to get the code: a phone call, an email, or the code shown in the app on a device where you are already signed in.
- On your own phone: check your signal, turn airplane mode on and off, and look in your spam or unknown-sender filters.
- On a free number: pick one that received a Alibaba / AliExpress code recently, and switch numbers instead of retrying one that failed.
Alibaba / AliExpress tips
- Never verify Alipay, or any account with saved payment methods, using a public number.
- For AliExpress, signing up with email and adding your own number later avoids a shared number entirely.
- Taobao and Alipay codes may arrive in Chinese; look for the digits in the message.
Free numbers that recently received Alibaba / AliExpress codes
Frequently asked questions
Why is my Alibaba / AliExpress verification code not coming?
Usually the number was entered in the wrong format, the code is delayed or rate-limited after several requests, or Alibaba / AliExpress won't send to that number. Check the live status above first: if Alibaba / AliExpress is delivering normally, the problem is on the receiving side.
How long does a Alibaba / AliExpress code take to arrive?
Usually a few seconds. Delays of a minute or two happen, so wait a full minute before asking for a new code.
Can I get a Alibaba / AliExpress code without my own phone number?
Sometimes. The free numbers on our Alibaba / AliExpress page received Alibaba / AliExpress codes recently, but they are public: anyone can read the code, so use them only for throwaway accounts.